Defining an agent profile

A profile is a collection of pre-configured settings and preferences. Using profiles, agents can switch configurations (For example, agents can create profiles for different settings such as home, Office, Sales, Support and use them as needed) reusing the same Avaya one-X Agent installation. For example, you can create an agent profile for the My Computer configuration and use the profile with the appropriate Voice over Internet Protocol (VoIP) network. You can also create another agent profile for the Desk Phone configuration and use it, as appropriate.

Avaya one-X Agent 2.5 supports migration of older agent profiles (Avaya one-X Agent 1.0 or Avaya one-X Agent 2.0) if you are using local profiles. When you start the Avaya one-X Agent 2.5 application for the first time, the application imports the profile from older release and stores it in to the Avaya one-X Agent 2.5 profiles. If there are profiles from Avaya one-X Agent 1.0 and Avaya one-X Agent 2.0, then the application imports profiles from Avaya one-X Agent 2.0. The application applies the default values of the Avaya one-X Agent 2.5 release for new fields in the migrated profiles.

Use the following procedure to create a local agent profile.
ImportantImportant

The Profile configuration is available for creating local profile without Central Management administration. If Avaya one-X Agent is administered with Central Management, the system disables the profile window.

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  1. Make necessary changes using the System Settings and Agent Preferences options.
  2. On the top bar, click System Options > System Settings.
  3. In the System Settings dialog box, click Profiles.
  4. In the Profiles panel:
    1. Click Add.

      The system displays the Create Profile dialog box.

    2. In the Profile Name field, enter the name for the profile and click OK.

      The new profile appears in the Profile list.

  5. Click Automatically execute all logins for the selected profile to execute all login sequences for the selected or current profile without presenting a profile selection dialog box. The sequence depends on how the login option is set (manual or automatic on other parameters) in the login panel.

    If you do not choose this option, the application provides you with options to choose the profile from the list if you have multiple profiles. You must select the appropriate profile at the launch of Avaya one-X Agent on your personal computer. If you have a single profile, the application proceeds silently without the profile selection window.

  6. Click OK.

    The system creates a new profile and stores it locally in your personal computer.

    You can change the settings in the configuration parameters for the new profile in the next login.

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Example

Related information
Profiles panel field descriptions
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